This course provides a thorough overview of essential business relationship management (BRM) concepts and focuses on how to advance the BRM capability to evolve culture, build partnerships, drive value, and satisfy purpose within your organization. This course includes all course materials and the certification exam.

Business Relationship Management (BRM) Fundamentals introduces BRM as a capability, role, and discipline. The class is designed to facilitate an understanding of BRM fundamentals and is open to everyone (at any level and from any role) wanting to learn more about interacting with and/or how to achieve success through the BRM profession.

A hands-on introduction to Business Relationship Management (BRM) as a leadership capability, focusing on building stronger relationships, improving collaboration, and demonstrating value. Outcome: Participants will learn the fundamentals of BRM as a leadership capability, practice applying core principles to collaboration, and receive feedback to strengthen their ability to deliver results.

A strong Community of Practice (CoP) creates a shared space for BRM leaders and practitioners to learn, grow, and collaborate. This workshop helps you design the foundations of a thriving BRM CoP that drives connection and accelerates capability across the organization. Outcome: Participants will learn principles for building a Community of Practice, practice applying strategies for shared learning and collaboration, and receive feedback to enhance cross-team connection.

The Organizational Behaviour Management (OBM) Introduction is targeted to leaders in the organization that look to further enhance their skills to manage performance in an organization. OBM is the study and application of applied behaviour analysis in organizations that focuses on assessing and changing work environments to improve employee performance and business results, as well as employee engagement.

Clear roles build stronger teams. This workshop helps leaders and teams reduce conflict, improve collaboration, and create alignment by defining who does what, when, and how. Outcome: Participants will learn frameworks for establishing role clarity, practice applying them by creating clarity artifacts, and receive feedback to improve collaboration and reduce conflict.

Business Relationship Management delivers value every day—but without clear measurement, it often goes unnoticed. This workshop shows you how to demonstrate the value of BRM with practical tools, measurements, and a structured dashboard approach. Outcome: Participants will learn techniques to measure and communicate BRM value, practice applying them in strategic contexts, and receive feedback to position BRM as a recognized strategic asset.

Clear value and impact statements give leaders the language to demonstrate why their work matters. This workshop helps you define and communicate value in ways that resonate with stakeholders and strengthen your influence. Outcome: Participants will learn how to craft value and impact statements, practice applying them to different contexts, and receive feedback to ensure they resonate with leaders and stakeholders.

This course provides a thorough overview of essential business relationship management (BRM) concepts and focuses on how to advance the BRM capability to evolve culture, build partnerships, drive value, and satisfy purpose within your organization. This course includes all course materials and the certification exam.

A clear charter sets the foundation for a strong BRM capability. This workshop helps you define the mission, vision, scope, and structure of your BRM leadership capability so it delivers lasting value. Outcome: Participants will learn how to define a BRM capability charter, practice drafting purpose, scope, and outcomes, and receive feedback to strengthen leadership alignment.